Returns & Exchanges

At BackfireBoardsUSA, we stand by the quality of our electric skateboards and offer a 30-day return policy for unused products in their original packaging to ensure your complete satisfaction. Please note that high-performance sporting equipment must be in new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Board

  Securely place the skateboard and all original accessories, including the remote and charger, back into the original factory box to prevent transit damage.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a tracked carrier to send your package to our designated US-based service and distribution center.

• 4.
  Inspection and Refund

  Once our technicians verify the board's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.